Terms & Conditions

We offer descriptions and images corresponding to the following products: the photos are for reference only. Products may differ. You are encouraged to question us as necessary or in case of doubt about the accuracy of our information.

Availability and prices

Having both an online store and a physical location, the inventory displayed online can be modified from the actual inventory. If a product you ordered is unavailable, you are in contact with us

The price in store will prevail in any case. Price of product off stock may vary.

Delivery

Having a recent presence on the web, for orders to provide our customers that the delivery is done within 3 to 7 working days. Inside Rimouski, we are aiming for delivery in 24 to 48 hours. Note that mail boxes are not accepted for delivery.

Refund and exchange

You are within 14 days of receiving the property to request an exchange or refund. Customers seeking a refund, contact us for an approval number. The exchanges are treated according to their availability in inventory.

Exchanges of unpacked products are generally accepted, except for special orders and custom-made items. All merchandise must be in its original packaging and be resalable to be exchanged and refunded. A restocking fee of 20% can be taken on unpacked products.

Exceptions

Electronic parts and modules of fragile nature to handling, we reserve the right not to resume. The verification time can be done to you. In the event of a break in your inventory, you are able to receive notice by email or phone of deadlines or other possible options. Although this is a solution we do not hunt, we reserve the right to cancel an order at any time.

Shipping costs

The goods must be accompanied by a copy of the invoice and the authorization number. A product received without an authorization number and back on the market. In any case, we do not refund delivery costs. You bear the cost of delivery in case of return. If you took advantage of a free transportation offer, the fees may be withheld on your refund. Unless otherwise specified, the transportation costs of equipment under warranty of equipment are also your responsibility bidirectional.